Buddycare.co.uk

Last Updated: 11-02-2026

1. Introduction

This Privacy Policy explains how Buddycare.co.uk (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Wrimes Cosmetics Ltd

Unit 1-3 Caxton Gate, Caxton Way, Stevenage, Herts, SG1 2GF, United Kingdom

Company Number: 9033884

2. Personal Data We Collect

When you visit or interact with our website, we may collect the following types of personal data:

A. Information You Provide to Us

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order details
• Account login details (if applicable)
• Communications you send to us

B. Automatically Collected Information

When you browse our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referring website
• Cookies and tracking data

C. Payment Information

All payment transactions are securely processed through Shopify Payments, PayPal, or other secure third-party payment providers. We do not store full credit/debit card details.

3. How We Use Your Personal Data

We use your data to:

• Process and fulfil your orders
• Deliver products and services
• Communicate with you regarding your order
• Provide customer support
• Improve our website and user experience
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing emails (only if you opt in)

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract – To process and deliver your orders
• Legal obligation – To comply with tax and accounting laws
• Legitimate interests – To improve our services and prevent fraud
• Consent – For marketing emails and certain cookies

You may withdraw consent at any time.

5. Marketing Communications

If you opt in, we may send you:

• Promotional offers
• Product updates
• News and promotions

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Cookies

We use cookies and similar technologies to:

• Enable website functionality
• Analyse website traffic
• Personalise content
• Improve user experience

You can manage cookie preferences through your browser settings.

Shopify also places cookies necessary for site functionality and checkout.

7. Sharing Your Personal Data

We only share your data when necessary, including with:

• Shopify Inc. (website hosting and ecommerce platform)
• Payment processors (e.g., Shopify Payments, PayPal)
• Shipping and courier providers
• Email marketing providers (if used)
• Analytics providers (e.g., Google Analytics)

Some of these providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.

We do not sell your personal data.

8. Data Retention

We retain your personal data only as long as necessary to:

• Fulfil orders
• Meet legal and tax obligations
• Resolve disputes
• Enforce agreements

Typically, order records are retained for 6 years in line with UK tax requirements.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

To exercise your rights, please contact us at:

hello@buddycare.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

www.ico.org.uk

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

All transactions are processed via secure SSL encryption.

11. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date.